Terms of service

The rules of using Fyord.

These Terms of Service (the “Terms”) are a binding agreement between you, acting on behalf of a business (the “Customer” or “you”), and Blue House Technologies Sp. z o.o. (“Fyord,” “we,” or “us”). They govern your access to and use of the Fyord service. By creating an account or otherwise using the service, you accept these Terms. The service is offered for professional use only.

1. Who we are

The service is operated by Blue House Technologies Sp. z o.o., a Polish limited liability company with its registered office at Wspólna 17, 16-300 Augustów, Poland, VAT ID PL8461666787. You can reach us at hello@getfyord.com.

2. What Fyord is

Fyord reads incoming order emails from a mailbox you connect, uses automated and AI-based processing to draft corresponding sales orders, and surfaces those drafts inside Fyord for you to review and approve before they are written to your Fortnox account. Fyord is a drafting and review tool. It does not commit orders to Fortnox without your approval action.

The marketing website is getfyord.com; the application is app.getfyord.com.

3. Account and access

  1. You must have authority to bind your business to these Terms.
  2. You are responsible for maintaining your own Fortnox and connected mailbox accounts (Microsoft 365, etc.), including any fees those providers charge.
  3. You are responsible for keeping your Fyord login credentials confidential and for activity under your account.
  4. You must keep your company and billing information accurate and up to date.

4. Fees, billing, and merchant of record

  1. Polar.sh is our merchant of record.When you subscribe to a paid plan, the purchase transaction is between you and Polar.sh (which uses Stripe under the hood). Polar issues the invoice, calculates and charges any applicable VAT, sales tax, or equivalent indirect taxes, and processes refunds and chargebacks. Fyord receives net payouts from Polar. By subscribing you also accept Polar.sh’s applicable terms.
  2. Prices on the site are stated in Swedish kronor (SEK) and are shown net of VAT and other indirect taxes; applicable taxes are added by Polar at checkout based on your location and tax status.
  3. Subscription tiers at the time of writing:
    • Starter — 1,490 SEK / month, up to 200 orders / month, plus 8 kr per order above the limit.
    • Growth — 2,990 SEK / month, up to 1,000 orders / month, plus 5 kr per order above the limit.
    • Scale — 5,990 SEK / month, unlimited orders. Volume pricing on request.
  4. An “order” for tier limits and overage pricing means a distinct order draft that Fyord creates from an incoming email and that is approved by you or otherwise pushed to Fortnox. Orders are counted within each calendar month.
  5. Subscription fees are charged in advance on a monthly recurring basis. Overage for the preceding month is charged together with, or shortly after, the next monthly invoice.
  6. We may change prices or introduce new tiers. Changes apply to your subscription no earlier than the next billing period after we give you reasonable advance notice by email or in-app.
  7. If a payment fails, we (or Polar on our behalf) may retry the charge and we may suspend the service until the amount owed is settled.

5. Cancellation and refunds

  1. You can cancel at any time in the settings area of the app: one click, no call. You keep access through the end of the current billing period; the subscription does not renew after that. CSV export is available before cancellation.
  2. Fees are non-refundable. We do not offer pro-rata refunds for partial months, unused capacity within your tier, or periods during which you chose not to use the service. Polar.sh, as merchant of record, handles any refund or chargeback that is required by mandatory law or by Polar’s own policies.

6. Your responsibilities and the content you send us

  1. You remain in control of your Fortnox data, your mailbox content, and your customer relationships. Fyord processes the order emails you direct to it.
  2. You are the data controller of the order emails and any personal data contained within them. You are responsible for having a lawful basis to share that content with Fyord and for any notices or consents required from your customers or other third parties whose data may appear in those emails.
  3. You are responsible for the accuracy of what you approve. Once you approve an order draft, that order is your order.
  4. You will not upload content that infringes a third party’s rights or violates applicable law.

7. Acceptable use

You agree not to:

  • circumvent, disable, or attempt to exceed any rate limits, quotas, tier limits, or technical protection measures;
  • reverse engineer, decompile, or try to derive the source code of any part of the service, except to the extent this restriction is prohibited by mandatory law;
  • use the service to process or transmit content that is unlawful, fraudulent, defamatory, or infringing, or that contains malware;
  • use the service to build a competing product, to train a machine learning model that competes with Fyord, or to benchmark the service for such a purpose without our prior written consent;
  • resell, sublicense, or otherwise make the service available to parties other than your own personnel and advisors acting on your behalf.

8. AI and automated processing

  1. Fyord uses automated processing and artificial intelligence, including state-of-the-art large language models from OpenAI and/or Anthropic accessed via API, to interpret order emails and to draft Fortnox sales orders.
  2. These outputs are drafts. You must review each draft and explicitly approve it before it is written to Fortnox. The approval step is a material and intentional part of how the service works.
  3. AI systems can make mistakes, including misreading line items, quantities, SKUs, delivery details, pricing, and customer identity, and can produce hallucinated or fabricated content. To the maximum extent permitted by law, Fyord is not liable for errors, hallucinations, misclassification, or other inaccuracies in AI-generated output, nor for any consequence of an order that you approved and pushed to Fortnox.
  4. You are solely responsible for the accuracy, completeness, and lawfulness of any order you approve, including whether it correctly reflects your customer’s intent.

9. Intellectual property and data use

  1. Your data stays yours. As between you and Fyord, you own the emails, attachments, customer records, and order data you send to or create through the service (your “Customer Data”). You grant us a non-exclusive, worldwide, royalty-free licence to host, process, transmit, and display Customer Data for the purpose of providing and supporting the service to you.
  2. We may process Customer Data to generate aggregated, de-identified, or anonymised statistics and metrics about how the service performs (for example, accuracy rates or parsing failure patterns). Those aggregated outputs belong to Fyord and we may use them without restriction to operate, improve, and promote the service, provided they cannot reasonably be used to identify you or any individual.
  3. Fyord and its licensors retain all rights, title, and interest in and to the service, including its software, models, prompts, interface, and documentation. No rights are granted to you except those expressly set out in these Terms.
  4. If you send us feedback or suggestions, we may use them without restriction and without compensation to you.

10. Confidentiality

Each party will protect non-public information of the other, received in connection with the service, with at least the same care it uses for its own confidential information, and will use it only to perform these Terms.

11. Service changes, availability, and support

  1. We may add, change, remove, or discontinue features of the service with reasonable notice. If we remove a feature material to your use, you may cancel under Section 5.
  2. We do not commit to any specific uptime or availability target at the current tiers, and we do not offer a service level agreement unless one is separately agreed in writing.
  3. Support is delivered by email during normal business hours in Poland.
  4. The service depends on third-party providers, including Fortnox, Microsoft, Polar.sh, and AI inference providers. Outages or changes to those providers can affect the service and are outside our control.

12. Warranties and disclaimers

To the maximum extent permitted by law, the service is provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant that AI-generated drafts will be accurate, complete, or suitable for any purpose.

13. Limitation of liability

  1. To the maximum extent permitted by applicable law, Fyord shall have no liability whatsoever arising out of or related to these Terms, the service, the AI outputs, or any order approved or otherwise actioned through the service.
  2. Without limiting (1), to the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, lost revenue, lost business, lost goodwill, lost or inaccurate data, or cost of substitute services, in each case arising out of or related to these Terms or the service, even if advised of the possibility of such damages.
  3. Where applicable mandatory law does not permit a complete exclusion of liability, Fyord’s total aggregate liability to you for all claims arising out of or related to these Terms or the service is limited to the lower of (a) one hundred (100) Euro, or (b) the fees actually paid (net of taxes and Polar.sh processing fees) on your subscription during the three (3) months immediately preceding the event giving rise to the claim.
  4. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable mandatory law, including, in Poland, liability for willful misconduct under Art. 473 § 2 of the Civil Code.

14. Indemnity

You will defend, indemnify, and hold harmless Fyord and its officers, directors, employees, and contractors from and against any third-party claim, and any resulting losses, damages, costs, and reasonable legal fees, arising out of or related to (a) your Customer Data, (b) your use of the service in breach of these Terms or applicable law, (c) an order or instruction you approved and submitted through the service, or (d) your dispute with one of your own customers or suppliers.

15. Suspension and termination

  1. The subscription is month-to-month. You may cancel at any time under Section 5.
  2. We may suspend or limit your access to the service, in whole or in part, if (a) you fail to pay amounts owed, (b) you breach these Terms, including Acceptable Use, (c) we reasonably believe your use poses a security, legal, or operational risk, or (d) a third-party provider requires it.
  3. We may terminate these Terms for convenience on thirty (30) days’ notice. Either party may terminate for material breach if the breach is not cured within fifteen (15) days after written notice.
  4. On termination, your right to use the service ends. Sections that by their nature should survive termination — including fees already due, intellectual property, confidentiality, disclaimers, limitation of liability, indemnity, and governing law — will survive.

16. Changes to these Terms

We may update these Terms from time to time. For material changes we give reasonable advance notice by email or in-app before they take effect. If you keep using the service after they take effect, you accept the updated Terms. Otherwise your remedy is to stop using the service and cancel under Section 5.

17. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Poland, excluding its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. The parties submit to the exclusive jurisdiction of the Polish common courts competent for the registered office of Blue House Technologies Sp. z o.o.

18. Miscellaneous

  1. These Terms are the entire agreement between the parties on this subject and replace any prior understandings.
  2. If a provision is found unenforceable, the remainder stays in effect, and the unenforceable provision will be modified to the minimum extent needed to make it enforceable.
  3. Failure to enforce a provision is not a waiver of the right to enforce it later.
  4. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of substantially all our assets.
  5. Neither party is liable for failure or delay caused by events beyond its reasonable control, such as acts of government, network or cloud provider outages, or natural events.

19. Contact

Questions about these Terms? Email hello@getfyord.com or write to Blue House Technologies Sp. z o.o., Wspólna 17, 16-300 Augustów, Poland.

Last updated: April 25, 2026
Version: 1.1